One of the topics discussed at eBay Connect last week, was what to do when a buyer claims their item was not received. What is the procedure for responding to 'Item not Received' Buyer PayPal Claim (E-mail delivery) E-junkie Discussions. Online Services: Paypal Chargeback Based On Buyer's Claim That Goods Were Not Received; If this is your first visit please consider registering so that you can post. Buyer claims item not received and wants a refund 9 months later The item is not even viewable on ebay anymore, they sent me item/order number in an ebay message and no feedback can be left. PayPal Seller Protection safeguards merchants against losing money to chargebacks and reversals related to “Unauthorized Transaction” or “Item Not Received” claims. respond. I bought something (not too expensive) on ebay a few weeks back, seller says he has sent it but it's never been received, I lodged a item not received thing and it's been 3 days and the seller hasn't replied to anything. maybe paypal takes different types of products into consideration when deciding who should win the not as described claim, because i never win that battle. Hi everyone, I purchased shipping through Amazon for this order. In the other case they opened a Refund Claim after 4 business days. Sellers are of course advised that it is best to send everything tracked. To me, that's an unreasonable time to claim. I get that eBay & Amazon have their own rules but I wondered if legally there was a time limit they must claim within. To be eligible for coverage, a transaction must meet a number of basic requirements, as well as conditions for the specific type of claim. Item Not Received disputes occur when a buyer purchases an item, but claims it was never received. I sell coupon codes delivered by e-mail. The buyer has not contacted me so hopefully that means they have received the item – although I’ve not yet received feedback either (although thats not guaranteed I suppose). I don't understand PayPal's stance on this. wash. constantvelocitty 2009-12-21 18:33:27 UTC #1. provided. If the seller has provided valid Proof of Shipment in relation to an Item Not Received claim, you may not be eligible and we recommend that you obtain postage insurance to avoid misdirected postage. PayPal will require the seller to prove DELIVERY (not postage), which they cannot do, so you will win and you will get your refund. I opened up a PayPal dispute after not having received an item I bought for nearly a month and a half. After some time the buyer will open a dispute on PayPal to have not received the item, there you will shortly receive a buyer’s message through PayPal to claim a refund of money. I have a problem with a buyer. Paypal said the following: "It does not apply to complaints about the attributes or quality of goods received. This is not what users can do to make you have to write an email telling him aa PP is paypal problem and the reason for changing the Item Not Received If Not … Was my claim denied because it was after the 45 day window in which you are supposed to file a dispute with paypal? In one case, it was 2 business days after it was posted and going to outback NSW. I sold an item on 4/4/10, posted 6/4/10 the same day buyer paid. Results 1 to 4 of 4 Paypal Chargeback Based On Buyer's Claim That Goods Were Not Received. So I told her about the tracking info and she claims she did not receive the item and she wants a refund! ? How should I proceed? I sold an item to an international buyer. The buyer claims it was never received and is asking for another unit to be sent. Buyer bought an item on 30th November and have messaged today 8th February claiming the item didn't arrive, that's 70 days since dispatch on an item estimated to take 2-3 days to arrive! So I checked my tracking number to find out where it was hold up and it says "item SUCCESSFULLY DELIVERED"!! One week later she complained about not receiving the item. Hi everyone, I apologize for my lack of knowledge on this, I need some help. transaction. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll also be available in your Messages - opens in new window or tab. escalate. Feb. 26, 2008 PayPal Case does not meet filing guidelines Feb. 26, 2008 PayPal Email sent to seller Feb. 26, 2008 Buyer Complaint Case filed WTH does this mean?? He filed for a refund which eBay gave him which was taken out of my paypal account. I informed ebay the item was shipped and I have the receipt for USPS to prove it. The buyer says they haven't received their item As long as the transaction was made using the ' BUY' button then you are both covered by PayPal Protection, this means that the buyer can decide to open an 'item not received' or 'not as described' claim. One week later she complained about not receiving the item. What is PayPal going to do? If possible, I have done. I just lost out on a claim on a product that was clearly not as advertised. Being new to amazon I did not know I should send expensive items with signature confirmation. Additional details: If the transaction at hand meets PayPal’s requirements, they’ll help keep your merchant PayPal … Store Forum - eBay buyer claims he didnt receive item... - So I sold an item on ebay that the buyer is claiming he never received. mail. AP123 2020-12-10 20:09:22 UTC #1. list. It's up to the seller to then claim their loss from the Royal Mail. Resolve an item not received request. Got this from ebay message boards: Buyers have 45 days to open an Item Not As Described or an Item Not Received case with PayPal. PayPal, like any other online payment system, has policies which will work against sellers if they do not take the necessary steps to ensure that they deliver and can prove this. I shipped the package the following day, but it got stuck in customs for almost 3 weeks. I asked EBay about this and they are saying that Hermes issues the Claims code and that it means they could not deliver the parcel and are waiting for the customer to use the code to claim the parcel from them. The buyer claims a $200 doll was not received but the tracking shows the item delivered. PayPal, which protects buyers when items are mis-sold, failed to answer why it has not amended the policy to deter such scams, but it did contest the chargeback. Without tracking, the buyer may receive the item and claim that they have not set eyes on the package. I shipped an item and purchased tracking. Once the issue is resolved, or we find in your favour, the hold is lifted and the funds are available again. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an "Item not received" request. But can the buyer still open a dispute or get a chargeback on Paypal? Start an INR (item not received) claim. I have a problem with a buyer. I offered free 1st class postage but also offered special/recorded at additional cost. Select More actions beside your item and then I didn't receive it. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. Even though I didn't explicitly tell him to send it in registered mail, I paid 15 dollars for shipping alone (for something that weighs less than 7 ounce). The items I am … I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. They still denied my Hi, I've been waiting for over a month to receive an item, so I opened a dispute. Share. i sell used auto parts, and i have never won a case in the 6 years i have been selling. Never received item/Paypal dispute. opened. Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! Therefore, we are unable to reverse this transaction or issue a refund." I had a buyer just submit a PayPal claim, item not received and they're requesting a full refund. Now, when the claim was "under review" by PayPal, the item has been delivered. Shipping with Signature Confirmation will protect you in an Item Not Received case, provided you ship to the address on the PayPal transaction details page and the tracking shows as delivered or a signature is captured. Transactions sent using PayPal's friends and family option and guest checkout payments are also not eligible for Buyer Protection. junk. Today receive notification from Paypal "Item Not Received Dispute" over £4.00 transaction (incl of P&P). In the case of 'item not received' claims, there is no cover for items that you collect in person or arrange to be collected on your behalf, including items bought in the seller's physical store. In the past week I have had 2 buyers claim an item is not received and requesting a refund. So I checked my tracking number to find out where it was hold up and it says "item SUCCESSFULLY DELIVERED"!! Of course it meets filing guidelines because I never received my item!! Or I receive a fake "whatever", they will not honor a refund? So if I buy a designer pair of jeans, and I get a fake pair. 0. Before I lodged the claim I sent a few messaged letting him know it hasn't arrived and they still didn't reply. Buyer rejected the idea that the parcel had been delivered to them so I called AP and they gave me the recipients name of signature, relayed that back to the buyer who claimed not knowing anyone of that name and requested from me a refund of the purchase price on the basis of a misdelivery taking place otherwise they would lodge a item not received claim with Paypal. Sellers are responsible for getting the item to the buyer. But do not try to open a new case if any amendment is the subject of the case already open. I shipped an item and purchased tracking. (The item is from Singapore) The seller says that I did not opt for registered mail so the lost item is not his responsibility. PayPal Dispute or Claim – What You Need To Know. Yes but the seller has not got evidence that the item was delivered, just that it was posted. added. I have been a seller on Ebay for over 13 years and I just know when a seller is trying to use the system based on the correspondence they send. Hi. Buyer claims item not received, how to proceed? Politely respond to buyer on 14th May & advise to check with local sorting office, if record still not received after 21 days then I would be happy to sort something out with the buyer. ... PayPal may find in favour of the Payment Recipient even if the buyer claims to have not received the purchase. even though i put my policy, it doesn't mayyer. Tip When a buyer opens a request, please be aware that funds related to the sale in your PayPal account may be put on hold. Selling on Amazon. Both eBay and PayPal show the same address, item delivered 9/11/20 and they file the claim 9/14/20. i state sold as-is and no warranty, and untested. So I told her about the tracking info and she claims she did not receive the item and she wants a refund! The buyer filed an item not received claim. 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