At a unit for items that could not be delivered because they had fallen out of their packaging or had incomplete addresses were a pair of Timberland boots, a pair of Adidas sneakers, a ring in a box, and various small items. On Oct 12, Ms Tan said she received a call from a staff member at SingPost who explained to her how SingPost's mail sorting system works, as she had requested. SingPost has advised Mr Kent on how to seek compensation through the seller and the service provider from Australia, and is currently investigating the missing parcel. 40 calendar days. Catch up with the latest service announcements here. The rise of e-commerce has made gifting easier for consumers. Singaporean shoppers often find themselves waiting eagerly for the arrival of their parcels. Let’s hope that the relevant taxes will be accounted for soon so Mr Kent can finally get his hands on the parcel that has long eluded him. "The busiest will be December." 7 Online Shopping Hacks To Save Money Every Shopaholic Swears By, 6 GENIUS Organisation Tips For Expats Struggling With Clutter, 12 Quirky, Uniquely Singapore Souvenirs To Remind You Of This City. we're always thinking about the future. Our people are the building blocks of … He was also told that SingPost would get back to him after 3 days. Edited on 6/12/2016 at 12:59 PM. Mr Kent has been updated on the status of his item, and will be receiving his package once the relevant taxes have been accounted for. The compensation will also be issued to the originating postal organisation. Sometimes mail, whether from overseas or sent locally, does not reach recipients because the sender did not clearly indicate the address. As you can see it's despatched to overseas 26 days ago and it usually takes 8-10 days between "despatched to overseas" and my door. Why do normal mails go missing? Sending parties misrepresenting or making a false declaration of the value of goods is an offence in many jurisdictions and may lead to penalties being applied by government authorities. Initial Singapore Post (SingPost) complaints should be directed to their team directly. Speedpost has been in touch with customer Fatah Kent on the non-delivery of his package earlier this month. Mr Kent then requested for a full refund of the parcel’s value – S$1,478 – from SingPost. I sent a package off on 3 Apr 2020, registered with tracking. The full statement by SingPost can be found below. Beyond this, however, the odds of tracking down a package are small. CTRL + SPACE for auto-complete. Furthermore, no additional insurance was taken by the sender. “Technically, we can’t even declare something is ‘lost’ because we cannot be certain if the item is indeed in our system,” said Ms Loo. How much will I be compensated if my registered mail item is lost? True Story: Singpost Finally Explains What Happens To Lost Mail In Singapore. ... At SingPost. You can find contact details for Singapore Post (SingPost) above.. ComplaintsBoard.com is an independent complaint resolution platform that has … The supervisor allegedly informed him that SingPost will make an exception and reimburse him, the recipient. The company has won many awards and accolades. Mr Kent felt it was ridiculous as the seller had already gotten his payment. On 27 May, SingPost allegedly offered to compensate him a maximum amount of $150 — just 10% of the parcel’s price. Reason: Mr Kent was disappointed with the outcome and now hopes to seek full reimbursement from SingPost. SingPost receives and delivers 60,000 to 70,000 packages a day. Standard post items are normally delivered by An Post one to two days after posting. Confused, Mr Kent contacted SingPost using their live chat service and was allegedly informed that it was their mistake as no delivery was made. All rights reserved. The Finder Kids’ Ooky Spooky Halloween Party 2020 At Inspired Arts. Under the Universal Postal Union (UPU) regulations, the maximum compensation for items sent or received by Speedpost or Express Mail Service is S$150 or the declared value of the item, whichever is lower, to the originating postal organisation. Read more living in Singapore stories here. So Mr Kent reached out to SingPost again but was told to wait for an additional 2 days. Such items are held for three months and when customers approach SingPost about missing mail, staff will first check to see if their package is among them. "October onwards is the start of peak [season]," assistant operations manager Mohammed Johari bin Salim quips. If there is no further status of the Registered mail item going overseas, it may have been delivered to the addressee although some Overseas Postal Administration do not provide scan or online delivery status updates. Write CSS OR LESS and hit save. Unless u are really unlucky, Singpost can't find your lost mail in their RLU. Catch up with the latest service announcements here. Keep your mail organized, secure, and managed when you are relocating or away. © 2018 Must Share News. During a visit to the SingPost mail processing facility in Paya Lebar last month, The Straits Times saw wedding cards without addresses, and packaging with rubber bands that cannot be put through sorting machines. A staff member of SingPost explained that in the terms and conditions under registered mail, the maximum amount of money that can be compensated is $68. 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There will be no compensation for documents. Like this? It is important for customers to note that the value of goods bought from overseas must be accurately declared. How has your experience with Singapore’s postal services been like? … 3 Shipping Hacks You Need To Know So You Can Buy ANYTHING You Want In The World. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Singapore Post (SingPost) Customer Service. Moovaz Innovation Pte Ltd. All Rights Reserved. The parcel will be delivered after GST payment is made. we're always thinking about the future. The staff also suggested that Mr Kent contact the seller himself to ask for a refund. SingPost said parcels from overseas, no matter the kind of postal service used and whether the parcel is registered or not, are handled as basic mail and cannot be tracked. While SingPost does not track basic mail, the ratio of lost registered articles is one to 500,000. Here is his post in full. And it goes without saying that things go wrong at times. They have referred it to the ICA to calculate the amount of GST to be paid as its value was previously under-declared. Following MS News’ queries, a SingPost spokesperson has issued an official statement regarding the incident. Mail to Europe. If your mail doesn’t reach you by the 4th business day (excluding weekends & public holidays), there is a high chance of your parcel being lost. Speedpost standard, Express, Express Doc or Priority, the website tracks it all. Our people are the building blocks of … SingPost receives 60,000 to 70,000 packages a day, an increase of … Registered Service provides an added security for mail items up to 2 kg and offers limited online tracking capability. Must Share News – Independent News For Singaporeans. The parcel subsequently arrived at SingPost facilities on 2 May. Also amongst the mail that SingPost has received: A pair of green men’s briefs, fresh flowers, fresh spring onions with an address label, an inflated balloon, a dollar bill from the United States with an address written on it. Well anyway they are always quite sucks when come to service. ... At SingPost. While the balloon, underwear, spring onions and flowers were sent as they had complete addresses, the US dollar bill was not because it did not have a full address.